Terms & Conditions
Welcome to the official website of Hotel SJ Heritage, Patia, Bhubaneswar. By accessing this website, making a reservation, or using any of our services, you agree to comply with and be bound by these Terms & Conditions.
If you do not agree with any part of these terms, please refrain from using this website or proceeding with any booking.
About Hotel SJ Heritage
Hotel SJ Heritage is a hospitality property located in Patia, Bhubaneswar, offering comfortable accommodations, event spaces, and hospitality services for business and leisure travelers.
All reservations, services, and interactions made through this website are governed by these Terms & Conditions.
Booking & Reservations
- All bookings are subject to room availability and confirmation by Hotel SJ Heritage.
- Guests must provide accurate and complete information at the time of reservation.
- The hotel reserves the right to refuse or cancel any booking if the information provided is found to be inaccurate, incomplete, or misleading.
- A valid government-issued photo identification is mandatory at the time of check-in.
- Check-in and check-out timings shall be as per the hotel’s prevailing policy.
- Special requests are subject to availability and cannot be guaranteed.
Pricing & Payments
- Room rates and service charges displayed on the website are subject to change without prior notice.
- Applicable taxes and government levies will be charged as per prevailing regulations.
- Full or partial advance payment may be required to confirm a reservation.
- Promotional packages, special offers, and discounted rates may carry additional terms and conditions.
Cancellation & Refund Policy
All cancellations and refunds shall be governed by the Hotel SJ Heritage Cancellation Policy.
This may include:
- Free cancellation within the specified period.
- Retention charges for late cancellations.
- No-show charges where applicable.
- Special cancellation conditions for group bookings and promotional offers.
Guests are advised to review the Cancellation Policy page or their booking confirmation for complete details.
Guest Responsibilities & Conduct
Guests agree to:
- Use hotel rooms, facilities, and services responsibly.
- Respect fellow guests, hotel staff, and hotel property.
- Follow all safety, security, and hygiene guidelines.
The following activities are strictly prohibited:
- Damage to hotel property.
- Illegal or unlawful activities.
- Excessive noise, disturbance, or nuisance.
- Misuse of hotel facilities and services.
- Bringing unauthorized guests into hotel rooms.
Failure to comply with hotel policies may result in refusal of service, immediate eviction, or cancellation of the reservation without refund.
Intellectual Property Rights
All content available on this website, including text, images, graphics, logos, trademarks, designs, and branding materials, is the exclusive property of Hotel SJ Heritage or its licensors.
No content may be copied, reproduced, modified, distributed, or used without prior written permission.
Website Usage
By using this website, you agree not to:
- Attempt unauthorized access to any part of the website or its systems.
- Use the website for fraudulent or unlawful purposes.
- Upload, transmit, or distribute harmful software, viruses, or malicious content.
- Interfere with the website’s functionality or security.
Hotel SJ Heritage reserves the right to restrict or terminate access to users found violating these conditions.
Limitation of Liability
While every effort is made to ensure the accuracy of information on this website, Hotel SJ Heritage provides the website and services on an “as available” basis.
The hotel shall not be responsible for:
- Temporary website downtime or technical issues.
- Errors or omissions in content, pricing, or descriptions.
- Losses, damages, delays, or inconvenience arising from the use of the website or hotel services.
- Circumstances beyond the reasonable control of the hotel.
Guests are advised to verify booking details before confirming reservations.
Third-Party Booking Platforms
Reservations made through online travel agencies or third-party booking platforms are subject to the respective platform’s terms and conditions in addition to those of Hotel SJ Heritage.
The hotel shall not be responsible for disputes arising from bookings made through third-party websites.
Right to Refuse Service
Hotel SJ Heritage reserves the right to:
- Refuse accommodation or services.
- Cancel reservations.
- Remove guests from the premises.
Such actions may be taken in cases involving policy violations, security concerns, disruptive behavior, fraudulent activities, or circumstances affecting the safety and comfort of guests and staff.
Changes to Terms & Conditions
Hotel SJ Heritage reserves the right to modify, amend, or update these Terms & Conditions at any time without prior notice.
Continued use of the website or hotel services after any changes constitutes acceptance of the revised Terms & Conditions.
Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from the use of this website, reservations, or hotel services shall be subject to the exclusive jurisdiction of the courts of Bhubaneswar, Odisha.
Contact Information
For any questions regarding these Terms & Conditions, reservations, or hotel services, please contact:
Hotel SJ Heritage
Email: heritage@sjhotels.in
Phone: +91 63727 52094
Our team will be happy to assist you.
